Entry-level · Compact theme
Customer Service Representative Resume Example
Customer service representative resume example with CSAT, ticket volume, and escalation results. Free ATS-friendly template.
Profile
Customer service representative with 4 years across e-commerce and SaaS. Handles 70+ tickets/day at 98% CSAT and top-quartile first-response time.
Experience
Customer Service Representative2022 — Present
Homefield Goods
- Handle 70+ tickets/day across Zendesk email, chat, and phone.
- Maintain 98% CSAT and 4-minute avg first response.
- Authored 30-article help center; ticket deflection up 22%.
Customer Support Associate2020 — 2022
Delta Hospitality Group
- Handled bookings and issue resolution for 200+ guests/week.
- Awarded Team Member of the Quarter (Q3 2021).
Education
A.A. Business Administration2018 — 2020
Southwest Tennessee Community College
Preview scaled for screen. The exported PDF is full A4.